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Frequently Asked Questions
Yes, same-day flower delivery is available in many cities across Canada when the order is placed before the local cut-off time (1 p.m.).
Availability may vary depending on location and delivery date.
Yes — but only within one hour of placing your order. After this time, a $10 administration fee will be applied, and during holiday periods, changes are not guaranteed due to high order volume.
Contact our customer service team at any time to resolve any issues.
Call us at: 418 800 9165 or email us at: wecare@fleurconcept.com
You can order online on our website or by phone at: 418 800 9165.
Cancellations made within one hour of placing the order are free of charge. Orders that have already been prepared or are out for delivery cannot be canceled. Please note: all holiday season orders are final.
Please contact our customer service team with any issues.
Deliveries to residential addresses take place between 9 a.m. and 7 p.m., and between 9 a.m. and 5 p.m. for businesses. These timeframes are estimates — the exact time cannot be guaranteed due to factors such as traffic and weather. Fleur Concept delivers seven days a week, including Sundays; deliveries are only unavailable on public holidays. To view our full delivery policy, click here.
Contact us at (418) 800-9165 or by email at wecare@fleurconcept.com. We will be happy to answer all your questions and assist you with your floral needs.
We deliver flowers and gift baskets anywhere in Canada.
Yes! International customers can order flowers for delivery in Canada. Payments are processed in US dollars (USD), and Canadian provincial taxes are applied according to the delivery destination.
In addition to fresh flowers, Fleur Concept offers a selection of complementary gifts that can be added to your order, such as plants, gift baskets, chocolates, and other small treats.